Changing IT Culture, Leadership & Employee Engagement – a basis to leverage IT Organizational Excellence

Resumo

Essential aspects such as Organizational Culture, Leadership practices, Group Effectiveness
and Employee’s Engagement are, among others, determinants for the achievements
emerging from Organizational Strategies on Quality and Innovation. So, the intended
initiatives on Organizational Excellence - including programs targeting Customer and
Employee’s Satisfaction and integrating Process, Product & Service’s Improvement – must
be based on favorable conjunctures emerging from a positive confluence of those factors.
The Changing IT program – here presented on its essential aspects – had its main objective
on preparing the ground for this kind of initiatives and has produced its fruits, in its
immediate results, as well as on setting-up organizational units and infrastructural projects
to allow it. The current article – having elapsed sufficient time to allow for proper results’
surfacing – intends to evaluate the major outcomes from an Action Research program,
giving evidence of the essential aspects of the Organizational Intervention, its results,
subsequent actions and next steps toward a process concerning Commitment to Excellence
within the IT Organizational Unit.