E-rulemaking: tecnologias utilizadas e resultados alcançados

Nuno Carvalho, Rui Pedro Lourenço

Resumo


Este trabalho pretende identificar as diferentes tecnologias utilizadas em plataformas e iniciativas de e-Rulemaking, bem como efetuar uma avaliação dos resultados alcançados nessas iniciativas. Pretende contribuir para auxiliar responsáveis pela condução deste tipo de iniciativas a decidir quais as melhores práticas e quais as tecnologias com melhores resultados alcançados. Foi realizada uma revisão sistemática de literatura tendo por base a e-Government Reference Library (EGRL), e utilizada a metodologia proposta por Schlichter e Kraemmergaard (2010). O conjunto de artigos recolhidos (18), foi depois analisado segundo três dimensões: tecnologias utilizadas, tarefas apoiadas e resultados alcançados. Os resultados apontam para o sucesso da utilização de tecnologias de processamento automático de comentários, de ferramentas de interação social e de sites específicos de e-Rulemaking.


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Referências


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DOI: http://dx.doi.org/10.18803/capsi.v16.336-349

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