How Technological Frames influence Benefits achievement from Information Systems in the Healthcare Sector

Irene Rebelo Cardoso


Technology adoption has been perceived as a way to improve organizational performance and quality of patient care. However, notwithstanding the high expectations for the value added by Healthcare Information Technology (HIT), the implementation of many projects has failed. A case study analysis of two public Portuguese hospitals was undertaken, focusing on understanding how stakeholders’ technological frames influence their commitment to the Information Systems and Information Technology (IS/IT) and the achievement of business benefits. An understanding is sought of the perceptions, assumptions, knowledge and commitment that health professionals hold regarding IT adoption. A qualitative and interpretative approach is used employing semi-structured interviews and document analysis. The Technological Frames of Reference (TFR) provided the theoretical basis for analysing the data. Findings revealed that some users’ frames alone or combined with some commitment antecedents can be particularly important to the commitment of users in achieving the expected IS benefits.

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