How Top-management Commitment in Information System Implementation influence IS usage and benefits achievement?
Resumo
Ever more researchers have been concerned with the role that Information Technology (IT) plays in the healthcare organizations either reducing medical errors, improving organizational performance or, allowing better healthcare delivery and patient safety. Though the value attributed to IT in healthcare, many attempts at Healthcare Information Systems (HIS) implementation have failed. Case studies, relating to an organization-wide information system (IS) project were conducted in two Portuguese hospitals. The purpose of the research was to understand the role of top-management commitment in HIS implementation and its effect on users' commitment, as well as on the way they use that technology. A qualitative, interpretative and case-based research strategy was carried out employing semi-structured interviews and document analysis. Findings revealed that top- management commitment is important in influencing users' commitment towards a project of HIS implementation, as well as in the way they use the IS contributing to the achievement of the expected benefits.
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DOI: http://dx.doi.org/10.18803/capsi.v14.174-194
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