Co-criação e Sistematização de Conhecimento no Front-End de Inovação para a Criação de Novos Conceitos, no contexto da User Innovation

Luís Barradas, Eduarda Rodrigues, João Ferreira

Resumo


A diferenciação e a capacidade de competir nos exigentes mercados atuais são as maiores forças motrizes da inovação. A inovação pode ser vista como conhecimento incorporado em produtos ou serviços. Porém, as organizações podem não conseguir ser autónomas na criação de novo conhecimento. Para suprimento desta lacuna, as organizações abriram os seus processos de inovação no sentido de obter conhecimento externo, através da colaboração com vários agentes socioeconómicos (clientes, parceiros, fornecedores, universidades, etc.). Várias estratégias e ferramentas de software baseadas na Web 2.0 foram desenvolvidas ou adotadas para o envolvimento destes agentes no estágio inicial do processo de inovação. No entanto, estas ferramentas não são de todo eficientes na sistematização do conhecimento, processo necessário para facilitar a sua transferência e internalização. Este artigo apresenta um método para a sistematização de conhecimento co- criado no processo de desenvolvimento de novos conceitos, no contexto da inovação com utilizadores. O método é baseado em mapas conceptuais estendidos, criados colaborativamente e estruturados no formato standard XTM. 


Texto Completo:

PDF

Referências


Afuah, A., Innovation Management: Strategies, Implementation, and Profits, Oxford University Press, New York, 1998.

Ausubel, D. P., "The psychology of meaningful verbal learning", (1963).

Barradas, L. C. S. and J. J. P. Ferreira, "Mashup Enabled Dynamic Capabilities in the Fuzzy Front-End of Innovation", ENTERprise Information Systems (CENTERIS 2010), II (2010), Viana do Castelo, Portugal, 228-237.

Boss, S. and J. Krauss, "Power of the Mashup - Combining Essential Learning with New Technology Tools", Learning & Leading with Technology, 35 (2007), 12-17.

Burkhard, R. and M. Meier, "Tube map: Evaluation of a visual metaphor for interfunctional communication of complex projects", Proceedings of I-Know, 4 (2004), 449-456.

Cañas, A. J., R. Carff, G. Hill, M. Carvalho, M. Arguedas, T. C. Eskridge, J. Lott and R. Carvajal, "Concept maps: Integrating knowledge and information visualization", in (Eds.), Knowledge and information visualization, Springer, 2005, 205-219.

Cañas, A. J. and M. Carvalho, "Concept Maps and AI: an Unlikely Marriage?", Anais do Simpósio Brasileiro de Informática na Educação, 1 (2004), 1-10.

Chatti, M. A., R. Klamma, M. Jarke and A. Naeve, "The Web 2.0 Driven SECI Model Based Learning Process", Seventh IEEE International Conference on Advanced Learning Technologies (ICALT 2007), (2007), Niigata, Japan, 780-782.

Chesbrough, H. W., "The era of open innovation", MIT Sloan Management Review, 44 (2003), 35-41.

Cook, S., "The contribution revolution - Letting volunteers build your business", Harvard Business Review, 86 (2008), 60-69.

Damanpour, F. and M. Schneider, "Phases of the Adoption of Innovation in Organizations: Effects of Environment, Organization and Top Managers", British Journal of Management, 17 (2006), 215-236.

Drucker, P. F., "The discipline of innovation", Harvard Business Review, 80 (2002), 95-+. Duin, H., A. Geven, S. Dittenberger, M. Tscheligi, A. Hesmer and K. D. Thoben, "A Toolset to

Support the Early Stage of Innovation ", ERIMA’08, 1 (2008a), Porto, Portugal, 111-118.

Duin, H., J. Jaskov, A. Hesmer and K.-D. Thoben, "Towards a Framework for Collaborative Innovation", in G. Cascini (Eds.), Computer-Aided Innovation (CAI), 277, Springer US, 2008b, 193-204.

Elsas, J. L. and N. Glance, "Shopping for Top Forums: Discovering Online Discussion for Product Research", 1st Workshop on Social Media Analytics (SOMA ’10), (2010), Washington, DC, USA.

a CAPSI/2014 -Artigos-

Frankelius, P., "Questioning two myths in innovation literature", Journal of High Technology Management Research, 20 (2009), 40-51.

Friedrich, P., Web-based co-design - Social media tools to enhance user-centred design and innovation processes, PhD, Academic dissertation, Aalto University School of Science, 2013.

Ghali, A. E., A. Tifous, M. Buffa, A. Giboin and R. Dieng-Kuntz, "Using a Semantic Wiki in Communities of Practice", International Workshop on Building Technology Enhanced Learning solutions for Communities of Practice, 308 (2007), Crete, Greece.

Gloor, P. A., Swarm Creativity: Competitive Advantage through Collaborative Innovation Networks, Volume 24 Volume 24 Oxford University Press, USA, 2006.

Gold, A. H., A. Malhotra and A. H. Segars, "Knowledge management: an organizational capabilities perspective", J. of Management Information Systems, 18 (2001), 185-214.

Gordon, S., M. Tarafdar, R. Cook, R. Maksimoski and B. Rogowitz, "Improving the front end of innovation with information technology", Research-Technology Management, 51 (2008), 50-58.

Gorman, M. E., "Types of knowledge and their roles in technology transfer", The Journal of Technology Transfer, 27 (2002), 219-231.

ISO:13250, "ISO/IEC 13250: SGML Applications - Topic Maps", International Organization for Standardization, Geneva, 2000.

Johannessen, J. A., "Organisational innovation as part of knowledge management", International Journal of Information Management, 28 (2008), 403-412.

Kazienko, P. and M. Litwin, "On using topic maps for knowledge representation", ISAT 2003 Seminar, Information Systems Applications and Technology, 106 (2003).

Koen, P., G. Ajamian, R. Burkat and A. Clamen, "Providing Clarity and a Common Language to the "Fuzzy Front End"", Research Technology Management, (2001), 46-55

Laanpere, M., E. Matsak and J. Kippar, "Integrating a concept mapping tool into a virtual learning environment: pedagogical and technological challenges. Concept Maps: Theory, Methodology, Technology", Proccedings of the Second International Conference on Concept Mapping, San José, Costa Rica, (2006).

Levy, P., Cibercultura, Editora 34, 2010.

Luthje, C. and C. Herstatt, "The Lead User method: an outline of empirical findings and issues

for future research", R & D Management, 34 (2004), 553-568.

McAdam, R., "Knowledge creation and idea generation: a critical quality perspective",

Technovation, 24 (2004), 697-705.

McAleese, R., "The knowledge arena as an extension to the concept map: Reflection in action",

Interactive Learning Environments, 6 (1998), 251-272.

Mizoguchi, R. and Y . Kitamura, "Foundation of Knowledge Systematization: Role of Ontoiogical Engineering", in (Eds.), Industrial Knowledge Management, Springer, 2001, 17-36.

Mulwa, C., "Using XML topic maps to create a knowledge model of postgraduate computer science degrees in Ireland for the purpose of marketing analysis", Dissertations, (2008), 4.

Murray, F. and S. O'Mahony, "Exploring the foundations of cumulative innovation: Implications for organization science", Organization Science, 18 (2007), 1006-1021.

Näkki, P. and T. Virtanen, "Utilising social media tools in user-centred design", CHI2007 workshop: "Supporting non-professional users in the new media landscape", (2007), San José, USA.

Nonaka and Konno, "The Concept of 'Ba': Building a Foundation for Knowledge Creation", California Management Review, 40 (1998), 40-54.

Nonaka and Takeuchi, "The knowledge-creating company", Oxford University Press, 69 (1995), 96-104.

Nosek, J. T. and I. Roth, "A comparison of formal knowledge representationschemes as communication tools: predicate logic vs. semantic network", International Journal of Man-Machine Studies, 33 (1990), 227-239.

Novak, J. D., "A theory of education", (1977).

Novak, J. D., Learning how to learn, Cambridge University Press, 1984.

Novak, J. D. and A. J. Cañas, "The theory underlying concept maps and how to construct them", Florida Institute for Human and Machine Cognition, 1 (2006).

O ́Reilly, T., What Is Web 2.0: Design Patterns and Business Models for the Next Generation of Software, http://oreilly.com/web2/archive/what-is-web-20.html, (April ), 2005.

OD, English Oxford Dictionary, http://www.oxforddictionaries.com, (March 17th), 2004.

Paz, F., P. Teixeira, G. R. Librelotto and S. Cristina, "XML Topic Maps e Mapas de Conceitos",

actas XATA2005–XML: Aplicações e Tecnologias Associadas, 10 (2005).

Pepper, S., "The TAO of Topic Maps-finding the way in the age of infoglut", (2000).

Pereira, C., "A organização da informação e conhecimento em redes colaborativas como um processo de construção social do significado: uma teoria e um método prático", PhD. Faculdade de Engenharia da Universidade do Porto, (2010).

Piller, F. and C. Ihl, "Open Innovation with Customers - Foundations, Competences and International Trends.", Technology and Innovation Management Group. RWTH Aachen University, Germany, (2009), 69.

Polanyi, M., "The tacit dimension", (1967).

Popadiuk, S. and C. W. Choo, "Innovation and knowledge creation: How are these concepts

related?", International Journal of Information Management, 26 (2006), 302-312.

Rovira, C., DigiDocMap conceptual maps editor and Topic Maps norms,

http://www.upf.edu/hipertextnet/en/numero-3/digidocmap.html#3, (23-05-2014), 2005. Sanders, E.-N., "Generative tools for co-designing", in (Eds.), Collaborative design, Springer,

, 3-12.

Sawhney, M. and E. Prandelli, "Beyond Customer Knowledge Management: Customers as Knowledge Co-Creators", in Y. Malhotra (Eds.), Knowledge Management and Virtual Organisations, , Idea Group Publishing, Hershey, 2000, 24.

Solis, C. and N. Ali, "A spatial hypertext wiki for knowledge management", IEEE 2010 International Symposium on Collaborative Technologies and Systems (CTS 2010), (2010), 225-234.

Sousa, M. C., "The sustainable innovation engine", VINE, 36 (2006), 398 - 405.

Sousa, M. C., "Open innovation models and the role of knowledge brokers", Inside Knowledge,

(2008).

Sowa, J. F., "Principles of semantic networks", (1991).

Standing, C. and S. Kiniti, "How can organizations use wikis for innovation?", Technovation, 31 (2011), 287-295.

Steen, M., L. Kuijt-Evers and J. Klok, "Early user involvement in research and design projects – A review of methods and practices ", 23rd EGOS Colloquium, (2007), Vienna, 21.

Stevens, C. D., "Coming to insight, eventually", Screenhub, (2007).

Tapscott, D. and A. D. Williams, Wikinomics: How Mass Collaboration Changes Everything,

Portfolio Hardcover, 2006.

Teece, D. J., G. Pisano and A. Shuen, "Dynamic Capabilities and Strategic Management",

Strategic Management Journal, 18 (1997), 509-533.

Tietz, R., P. D. Morrison, C. Luthje and C. Herstatt, "The process of user innovation: a case study in a consumer goods setting", International Journal of Product Development, 2 (2005), 321-338.

Torres, P. L., V. S. Kucharski and R. d. C. V. Marriott, "Concept Maps and the Systematization of Knowledge", in L. J. Shedletsky e J. S. Beaudry (Eds.), Cases on Teaching Critical Thinking through Visual Representation Strategies, 1st, 1, IGI Global, 2014.

von Hippel, E., "Lead Users: A Source of Novel Product Concepts", Management Science, 32 (1986), 791–805.

von Hippel, E., "The Sources of Innovation", Research-Technology Management, 31 (1988), 54-54.

von Hippel, E., Democratizing Innovation, MIT Press, Cambridge, Massachusetts, 2005.

von Krogh, G., Kazuo Ichijo and k. Nonaka, Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation, Oxford University Press, New York, 2000.




DOI: http://dx.doi.org/10.18803/capsi.v14.68-91

Apontamentos

  • Não há apontamentos.