Avaliação do Sucesso dos Erp’s: Uma Nova Perspectiva.

Fernando Bento, Carlos J. Costa

Resumo


A problemática da medição do sucesso dos sistemas de informação tem ocupado quer investigadores quer profissionais nas áreas de sistemas de informação. No trabalho de investigação aqui reportado a preocupação focaliza-se em encontrar uma solução para avaliação de sucesso de um caso específico de Sistemas de Informação - os ERP (Entreprise Resource Planning). Para tal realizou-se a revisão da literatura dando ênfase ainda às várias fases do ciclo de vida do ERP. Como resultado é proposto um novo modelo suportado na revisão da literatura em que se verifica que ao longo do ciclo de   vida as várias dimensões vão adquirindo relevância diferenciada.


Texto Completo:

PDF (English)

Referências


Ajzen, I.; Fishbein, M., “Understanding attitudes and predicting social behavior”. Englewood Cliffs: Prentice Hall. 1980.

Aladwani, A. M., “Change management strategies for successful ERP implementation”.

Business Process Management Journal, 7, 266-275. 2001.

Al-Mashari, M.; Al-Mudimigh, A.; Zairi, M., “Enterprise resource planning: A taxonomy of critical factors". European Journal of Operational Research, 146, 352-364. 2003.

Aloini, D., R.; Dulmin; Mininno, V., “Risk management in ERP project introduction: Review of the literature”. Information & Management. vol. 44(6), 547-567. 2007.

Amoako-Gyampah, K., "ERP implementation factors: A comparison of managerial and end- user perspective", Business Process Management Journal, Vol. 10 No. 2, pp. 171- 183. 2004. Argyropoulou, M.; Ioannou G.; Prastacos, G., P., "Enterprise Resource Planning implementation at Small and Medium Sized Enterprises: an initial study of the Greek

market," International Journal of Integrated Supply Management, vol. 3, pp. 406. 2007.

Argyropoulou, M.; Ioannou, G.; Koufopoulos, D.; Motwani, J., "Performance drivers of ERP systems in small - and medium - sized enterprises," International Journal of Enterprise Network Management, vol. 2, pp. 333. 2008.

Bailey, J.E.; Pearson, S.W., “Development o f a tool for measuring and analyzing computer user satisfaction,” Management Science 29(5), pp.530-545. 1983.

Barooudi, J., J.; Orlikowski, W., J., “A short- form measure of user information satisfaction: A sychometric evaluation of notes on use,” Journal of Management Information Systems 4(4), pp. 44-59. 1998.

Bingi, P.; Sharma, M., K.; Godla, J., K., “Critical issues affecting an ERP implementation. Information Systems Management”, 16, 7-14. 1999.

Bradford, M.; Sandy, R., “Realizing value in ERP”, Journal of Cost Management 16 (2). 13–19. 2002

Bradford, M.; Florin, J., “Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems”. International Journal of Accounting Information Systems, 4, 205-225. 2003.

Brancheau, James, C.; Janz, Brian, D.; Wetherbe, James, C., ”Key issues in information systems management: 1994-1995 SIM Delphi results. MIS Quarterly, v.20, p.225-242. 1996.

Buckhout, S.; Frey, E.; J., N., J., “Making ERP Succeed: Turning Fear Into Promise”, Strategy & Business, vol. Second Quarter, no. 15, July, pp. 60-72. 1999.

Capaldo, G.; Rippa, P., "A Planned- Oriented Approach for ERP

Implementation Strategy Selection," Journal of Enterprise Information Management, Vol. 22, No. 6, pp. 642-659. 2009.

Chan, S.; Gable, G.; Smythe, E.; Timbrell, G., “Major Issues with Enterprise Systems: A Case Study and Survey of Five Government Agencies,” in Proceedings of the Twenty-First

International Conference on Information Systems, W. J. Orlikowski, S.

Ang, P. Weill, H. C. Krcmar, and J. I. DeGross (eds.), Brisbane, December, pp. 494-500. 2000.

Chang, Li-Min; Chang, She-I; Ho, Chin-Tsang; Yen, David C.; Chiang, Mei-Chen, “Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises”. Computers in Human Behavior, 27(6), 2129–2140. 2011.

Chang, S.,-I.; Yen, D. C.; Huang, S.-M.; Hung, P.-Q., “An ERP system life cycle-wide management and support framework for small-and medium-sized companies”. Communications of the Association for Information Systems, 221, 15. 2008.

Chen, Hsiu-Ju, “Clarifying the empirical connection of new entrants’ e- learning systems use to their job adaptation and their use patterns under the collective–individual training environment. Computers and Education, 58(1), 321–337. 2012.

Chin, W., W.; Todd, P., A. “On the use usefulness, and ease of use of structural equation modelling in MIS research: A note of caution”, MIS Quarterly, 19, 2,. 237-246. 1995.

Costa; Aparicio, M., Aparicio. “Information System Life Cycle: Applications in Construction and Manufacturing” International Journal of Information and Communication Engineering Vol 3 (7) pp. 479-488. 2007.

Cotteleer, M., J.; Bendoly, E., ”Order Lead-Time Improvement Following Enterprise Information Technology Implementation: An Empirical Study," MIS Quarterly, 30 (3), 643- 660. 2006.

Dantes, G., R.; Zainal, A, H., “Priority of Key Success Factores (KSFS) on Enterprise Resource Planning (ERP) System Implementation Life Cycle”., Journal of Enterprise Resource Planning Studies, Article ID 122627, DOI :10.5171/2012.122627. 2012.

Davenport, T., H., ”Putting the enterprise into the enterprise system”. Harvard Business Review, 76( 4), 121-131. 1998.

Davis, F., “A technology acceptance model are empirically testing new end-user information systems: theory and results. Unpublished Doctoral dissertation”., MIT Sloan School of Management, Cambridge, MA. 1985.

Davis, F., D., “Perceived usefulness, perceived PEOU, and user acceptance of information technology”., MIS Quarterly 13 (3) (1989) 319–324. 1989.

Davis, F., D.; Bagozzi, R., P.; Warshaw, P., R., ”User acceptance of computer technology: A comparison of two theoretical models”., Management Science, 35, 8, (Agosto), 982-1003. 1989.

Deep, A.; Guttridge, P.; Dani, S.; Burns, N., "Investigating factors affecting ERP selection in made-to- order SME sector," Journal of Manufacturing Technology Management, vol. 19, pp. 430. 2008.

DeLone, W.; McLean, E., “ Information system success: the quest for the dependent variable”., Information Systems Research 3 (1) 60–95. 1992.

DeLone, W., McLean, E., ”The DeLone McLean model of information

system success: a ten- year update”., Journal of Management Information Systems 19 (4) 3–9. 2013.

Doll, W., J.; Torkzadeh, G., “The Measurement of End-user Computing Satisfaction,” MIS Quarterly (12:2), June, pp.259-274. 1998.

Elragal, A., A.; Al-Serafi, A., M., "The Effect of ERP System Implementation on Business Performance: An Exploratory Case- Study," Communications of the IBIMA. 2011.

Esteves (1) J.; Pastor J., A., "El ciclo de vida de los sistemas ERP". Revista Datamation, versão espanhola, edição especial, Dezembro. 1999.

Esteves (2), J. M.; Pastor, J., “An ERP life-cycle-based research agenda Proceedings of the 1st international workshop in enterprise management and resource planning: methods, tools and architectures”., - EMRPS'99 (pp. 347-357). Venice, Italy. 1999.

Everdingen, Y., Van; Hillegersberg, J.; Waarts E., "ERP adoption by European midsize companies," Communication of the Association for Computing Machinery (CACM), vol. 43, pp. 27-31. 2000.

Fang, Yu-Hui; Chiu, Chao-Min; Wang, Eric, T., G., ”Understanding customers’satisfaction and repurchase intentions: An integration of IS success model, trust,and justice”., Internet Research, 21(4), 479–503. 2011.

Fishbein, M.; Ajzen, I., ”Belief, attitude, intention and behavior: an introduction to theory and research”., Massachusetts: Addison Wesley. 1975.

Gefen, D.; Straub, D., W., ”Gender differences in the perception and use of e-mail: An extension to the technology acceptance model”., MIS Quarterly, 21, 4,389-400. 1997.

Gelderman, M., “The relation between user satisfaction, usage of information systems and performance”., Information & Management, 34(1), pp. 11–18. 1998.

Genoulaz, V., B.; Millet, P., A. “A classification for better use of ERP systems”., Computers in Industry, 56, 573−587. 2005.

Gyampah, K., A., “User involvement, ease of use, perceived usefulness and behavioral intention: A test of the enhanced technology acceptance model in an ERP implementation environment”., Proceedings of the 1999 Decision Sciences Annual Meeting, New

Orleans, LA, Nov. 20–23 (pp. 805-807). 1999.

Gyampah, K., A.; Salam, A., F., “An extension of the technology acceptance model in an ERP implementation environment”., Information and Management, 41, 731-745. 2004.

Haddara, M.; Zach, O., “ERP Systems in SMEs: A Literature Review”., To be presented at the fourthy-fourth Annual Hawaii International Conference on System Sciences, Kauai, Hawaii, Jan 4-7, IEEE Computer Society, Los Alamitos, CA. 2011.

Hendrickson, A., R.; Massey P., D.; Cronan, T., P., “On the test-retest reliability of perceived usefulness and perceived ease of use scales”., MIS Quarterly, 17, 2, 227-230. 1993.

Hong, K., K.; Kim, Y., G., “The critical success factors for ERP implementation: An organizational fit perspective”., Information and Management, 40, 25-40. 2002.

Hunter, M., G., Lippert, S., K., “Critical success factors of ERP implementation”., Paper presented at the Information Resources Management Conference Vancouver, BC, Canada. Hershey, PA.: IGI Publishing. 2007.

Hussain, Z.; Hafeez, K., "Using metaphors for making sense of end-user attitudes and behavior during information systems development", Journal of Organizational and End Users Computing, Vol. 21 No. 20, pp. 1-27. 2009.

Ifinedo (1), P., Nahar, N. “Do top- and mid-level managers view Enterprise Resource Planning (ERP) systems success measures differently?” International Journal of Management and Enterprise

Development, 3 (6), 618 - 635. 2006.

Ifinedo, P., “Do Organisational- Technological Contingency Factors Influence the Perception of ERP Systems Success? An Exploratory Study in the Baltic- Nordic Region of Europe,” Proceedings of 4th. International Business Information Management Association (IBIMA) Conference, Lisbon, Portugal, pp. 427-437. 2005.

Ifinedo (3), P., “Extending the Gable et Al. Enterprise Systems Success Measurement Model: A preliminary Study”., Journal of Information Technology Management. A publication of the association of management. Volume XVII- Number 1. ISSN #1042-1319. 2006.

Ifinedo (2), P.; Nahar, N., “Quality, Impact and Success of ERP Systems: A Study Involving Some Firms in the Nordic-Baltic Region,” Journal of Information Technol- ogy Impact, Volume 6, Number 1, pp.1-28. 2006.

Irani, Z.; Sharif, A., M.; Love, P, E, D., “Linking knowledge transformation to information systems evaluation”., European Journal of Information Systems, 14(3), 213-228. 2005.

Klaus, H.; Rosemann, R.; Gable, G., “What is ERP?”., Information Systems Frontiers, 2, 141−162. 2000.

Kouki, R.; Pellerin, R.; Poulin, D., ”Investigating the determinants of effective enterprise resource planning assimilation: a cross-case analysis”., Int. J. Business Information Systems, Vol. 5, No. 1, 58-83. 2010.

Kremers M; Dissel, Van, H., “ERP system migrations”., Communications of the ACM, 43(4).2000.

Kumar, K.; Hillsgersberg, Van, J., “ERP experiences and evolution. Communications of the ACM”., 43(4), 23-26. 2000.

Laukkanen S.; Sarpola, S.; Hallikainen, P., "Enterprise size matters: objectives and constraints of ERP adoption," Journal of Enterprise Information Management, vol. 20, 2007, pp. 319- 334. 2007.

Laukkanen, S.; Sarpola, S.; Hallikainen, P., "ERP System Adoption - Does the Size Matter?," in Hawaii International Conference on System Sciences (HICSS) 2005, pp. 226b-226b. 2005.

Mabert (1), V., A.; Soni, A.; Venkatraman, M., A., “The impact of organizational size on enterprise resource planning (ERP) implementation in the US manufacturing sector”., Omega 31 (3), 235–246. 2003.

Mabert (2), V., A.; Soni, A.; Venkatraman, M., A., “Enterprise Resource Planning: managing the implementation process”., London: European Journal of Operational Research. 2003.

Markus, M., L.; Tanis, C., "The Enterprise System Experience – from Adoption to Success," Framing the Domains of IT Research: Glimpsing the Future through the Past, chapter 10. Pinnaflex Educational Resources. 2000.

Markus, M., L.; Axline, S.; Petrie, D.; Tanis, S., C. "Learning from adopters' experiences with ERP: problems encountered and success achieved"., Journal of Information Technology (Routledge, Ltd.), vol. 15, no. 4, pp. 245-265. 2000.

McMahon, S. “Beating the clock on ERP upgrades”., Datamation, June 7. 2004.

Meyer, Marc, H.; Zack, Michael H., ”The design and development of information products”., Sloan Management Review, v.37, p.43-59. 1996.

Moon, J.; Kim, Y., ”Extended the TAM for a world-wide-web contexto”., Information and Management, 38, 217-230. 2001.

Myers, Barry, L.; Kappelman, Leon, A.; Prybutok, Victor, R., ”A comprehensive model for assessing the quality and productivity of the information systems function: toward a theory for information systems assessment”., Information Resources Management Journal, v.10, p.6-25. 1997.

Niederman, Fred; Brancheau, James, C.; Wetherbe, James, C., ”Information systems managementissuesforthe1990'sM. ISQuarterly,v.15,p.475-500. 1991.

O’Leary, D., E., “Enterprise resource planning systems: Systems, life cycles, electronic commerce, and risk”., New York: Cambridge University Press. p. 145. 2000.

Parr, A.; Shanks, G., "A Model of ERP Project Implementation," Journal of Information Technology. 2000.

Peslak, A., R.; Subramanian, G., H.; Clayton, G., E., “The phases of ERP software implementation and maintenance: A model for predicting preferred ERP use”., Journal of Computer Information Systems 48(2), 25-33. 2007.

Petter, S.; Delone, W.; Mclean, E., “Measuring information systems success: models, dimensions, measures, and interrelationships”., European Journal of Information systems, 17, 236-263. 2008.

Petter, Stacie; DeLone, William; McLean, Ephraim, R., "The Past, Present, and Future of “IS Success”., Journal of the Association for Information Systems: Vol. 13: Iss. 5, Article 2. 2012.

Pitt, L., F.; Watson, R., T.; Kavan, C., B., ”Service quality: a measure of information system effectiveness”., MIS Quarterly 19, 173–187. 1995.

Qiang, H. “Developing Trends of ERP software and ERP practice in China”., IFAC. 1999.

Rai, Arun; Lang, Sandra; Welker, Robert, B. “Assessing the validity of IS success models: an empirical test and theoretical analysis”., Information systems research. Vol.13, n1. March. 2002.

Robey, D.; Ross, J., W.; Boudreau, M., C., ”Learning to implement enterprise systems: An exploratory study of the dialectics of change”., 2002.

Rodrigues M.; Costa, C., “Factores Críticos de Sucesso em projectos ERP – Uma análise da literatura” in A. Soares, J. Lima & L. Paupério, CAPSI 2003: 4ª Conferência da Associação Portuguesa de Sistemas de Informação. Porto, 15 a 17 de Outubro, 2003

Ross, J., W.; Vitale, M., R., ”The ERP revolution: Surviving versus thriving, Information Systems Frontiers 2(2): 233-241. 2000.

Sarker, S.; Lee, A., S., “Using a case study to test the role of three key social enablers in ERP implementation”., Information and

Management, 40, 813-829. 2003.

Seddon P., B., “A respecification and extension of the DeLone and McLean model of IS success”., Information Systems Research 8 (3) 240– 253. 1997.

Seddon, P., B.; Staples, S.; Patnayakoni, R.; Bowtell, M., “Dimensions of Information System Success”, Communications of the Association for Information Systems, vol. 2, no. 3es. 1999.

Sedera, D.; Gable, G., “A factor and structural equation analysis of the enterprise systems success measurement model”., In Proceedings of the Twenty-Fifth International Conference on Information Systems (APPELGATE L, GALLIERS R and DEGROSS JI, Eds), p 449, Association for Information Systems, Washington, DC, USA. 2004.

Shanks, G.; Parr, A.; Hu, B.; Corbitt, B.; Thanasankit, T.; Seddon, P., "Differences in Critical Success Factors in ERP Systems Implementation in Australia and China: A Cultural Analysis". ECIS 2000 Proceedings. Paper 53. 2000.

Shannon, C., E.; Weaver, W., ”The Mathematical Theory of Communication”., Urbana, IL: University of Illinois Press. 1949.

Shiau, W., L.; Hsu, P.,Y;Wang, J., Z., "Development of measures to assess the ERP adoption of small and medium enterprises," Journal of Enterprise Information Management, vol. 22, pp. 99. 2009.

Shih-Wen, Chien; Shu-Ming, Tsaur, “Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries”., Computers in Industry 58(8-9): 783-793. 2007.

Shih-Wen, Chien, “An extension of D&M Model, ERP Implementation Environment High Tech manufacturing Firms in Taiwan”. 2004.

Smyth, W., Robert, “Challenge to Success ERP Use, 9th European Conference On Information System”, Bled, Slovenia, June 27-29. 2001.

Somers, T., M., T.; Nelson, K., G., “A taxonomy of players and activities across the ERP project life cycle”., Information & Management, 41(3), 257- 278. 2004.

Somers, T., M.; Nelson, K., G., “The impact of strategy and integration mechanisms on enterprise system value: Empirical evidence from manufacturing firms”., European Journal of Operational Research, 146, 315-338. 2003.

Umble, E., J.; Haft, R., R.; Umble, M., M., “Enterprise resource planning: Implementation procedures and critical success factos”., European Journal of Operational Research, 146, 241!257. 2003.

Venkatesh, V.; Morris, M., G., ”Why don’t men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and user behavior”,, MIS Quarterly, 24, 115-139. 2000.

Verbeek, Peter-P., “The Limits Of Humanity On Technology, Ethics and Huan Nature.”, Lecture Presented at The Occasion of The Appointment as Professor of Philosophy of Man and Technology. Faculty of Behavioural Sciences, University Of Twente. October, 15. 2009.

Wagner, C. “Wiki: A technology for conversational knowledge management and group collaboration Communications of the AIS”, 13, 265-289. 2004.

Wee, S. , “Juggling toward ERP success: Keep key success factors high”., ERP News. 2000. Wilder, C.; Davis, B., “False starts, strong finishes”., Information week, 711, 41-53. 1998. Wong, Zachary. “A Proposed Revision to the DeLone and McLean’s IS Success Model”.,International Conference on E-business, Management and Economics. IPEDR vol.3. IACSIT Press, Hong Kong. 2011.

Wu, J., H.; Wang, Y., M., “Measuring ERP success: The key-users’ viewpoint of the ERP to produce a viable IS in the organization”., Computers in Human Behavior, 23:1582–1596. 2007.

Yen, R., H.; Sheu, C., Aligning, “ERP implementation with competitive priorities of manufacturing firms: An exploratory study”., International Journal of Production Economics, New York, n.3. v. 92 p. 207-220. 2004.

Yusuf, Y.; Gunasekaran, A.; Abthorpe, M., S., "Enterprise information

systems project implementation: A case study of ERP in Rolls-Royce"., International Journal of Production Economics, 87, 251-266. 2004.




DOI: http://dx.doi.org/10.18803/capsi.v13.%25p

Apontamentos

  • Não há apontamentos.