Actual Utilization of a Benefits Management Process in IS/IT projects
This article presents a literature review on benefits management process models and on the way organizations are effectively using some formal method to support the implementation of information systems. It starts by revising the literature on the problems with information systems implementation in different organizations around the world, showing that there are several problems with IS/IT projects. The article then looks at the literature on potential solutions for the known problems, specifically the existence of several proven process models for benefits management. Finally, it reviews some of the published literature on actual usage of formal benefits management process models, concluding that evidence shows usage rates are actually low.
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