Actual Utilization of a Benefits Management Process in IS/IT projects

Jesualdo Cerqueira Fernandes

Resumo


This article presents a literature review on benefits management process models and on the way organizations are effectively using some formal method to support the implementation of information systems. It starts by revising the literature on the problems with information systems implementation in different organizations around the world, showing that there are several problems with IS/IT projects. The article then looks at the literature on potential solutions for the known problems, specifically the existence of several proven process models for benefits management. Finally, it reviews some of the published literature on actual usage of formal benefits management process models, concluding that evidence shows usage rates are actually low.

 


Texto Completo:

PDF (English)

Referências


Ashurst, C., Doherty, N.F. & Peppard, J., 2008. Improving the impact of IT development projects: the benefits realization capability model. European Journal of Information Systems, 17(4), pp.352–370.

Breese, R., 2012. Benefits realisation management: Panacea or false dawn?

International Journal of Project Management, 30(3), pp.341–351.

Caldeira, M. et al., 2012. Information and communication technology adoption for business benefits: A case analysis of an integrated paperless system. International Journal of Information Management, 32(2), pp.196–202.

Caldeira, M. & Ward, J., 2003. Using resource-based theory to interpret the successful adoption and use of information systems and technology in manufacturing small and medium-sized enterprises. European Journal of Information Systems, 12(2), pp.127–141.

DeLone, W.H. & McLean, E.R., 1992. Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), pp.60–95.

Farbey, B., Land, F. & Targett, D., 1999. Moving IS evaluation forward: learning themes and research issues. The Journal of Strategic Information Systems, 8(2), pp.189–207.

Hallikainen, P. et al., 2006. The use of formal IT investment evaluation methods in organizations: A survey of european countries. In Proceedings of the Twelfth America Conference on Information Systems. Citeseer, pp. 528–535.

Han, W.-M. & Huang, S.-J., 2007. An empirical analysis of risk components and performance on software projects. Journal of Systems and Software, 80(1), pp.42– 50.

Irani, Z. & Love, P.E.D., 2002. Developing a frame of reference for ex-ante IT/IS investment evaluation. European Journal of Information Systems, 11(1), pp.74–82.

Ives, B., Olson, M.H. & Baroudi, J.J., 1983. The measurement of user information satisfaction. Communications of the ACM, 26(10), pp.785–793.

Laudon, K. & Laudon, J., 2012. Managing Information Systems: Managing the Digital Firm 12th ed., England: Pearson.

Lin, C. & Pervan, G., 2003. The practice of IS/IT benefits management in large Australian organizations. Information & Management, 41(1), pp.13–24.

Peppard, J., Ward, J. & Daniel, E., 2007. Managing the realization of business benefits from IT investments. MIS Quarterly Executive, 6(1).

Pfeffer, J. & Sutton, R.I., 1999. Knowing “What” to Do Is Not Enough: Turning

Knowledge into Action. California Management Review, 42(1), pp.83–108.

Sauer, C., Southon, G. & Dampney, C. n g, 1997. Fit, failure, and the house of horrors: toward a configurational theory of IS project failure. In Proceedings of the eighteenth international conference on Information systems. pp. 349–366.

Serrano, A. & Caldeira, M., 2002. Um modelo de gestão de investimentos em sistemas e tecnologias de informaçao. Revista Portuguesa de Gestão, pp.14–23.

Standish Group, 2011. The Crisis in Software: The Wrong Process Produces the Wrong Results. Available at: www.controlchaos.com/storage/S3D First Chapter.pdf [Accessed November 10, 2012].

Strassmann, P.A., 1997. The Squandered Computer, Connecticut: The Information

Economics Press.

Tippins, M.J. & Sohi, R.S., 2003. IT competency and firm performance : is organizational learning a missing link? Strategic Management JournalManagement, 24(8), pp.745–761.

Ward, J. & Daniel, E., 2006. Benefits Management: Delivering Value from IS and IT Investments Kindle Ver., John Wiley & Sons.

Ward, J., Taylor, P. & Bond, P., 1996. Evaluation and realisation of IS/IT benefits: an empirical study of current practice. European Journal of Information Systems, 4, pp.214–225.

Yates, K. et al., 2009. BeReal: tools and methods for implementing benefits realisation and management. In 5th Nordic Conference on Construction Economics and Organisation. Reykjavík, pp. 223–232.




DOI: http://dx.doi.org/10.18803/capsi.v13.%25p

Apontamentos

  • Não há apontamentos.